Whitepapers
Whitepapers for Hoteliers
Creating value for customers and guests sits at the centre of any successful hotel and restaurant business. Hospitality as a service industry has always centred around the guest, the experience and interaction with each guest in the hotel.
Learn how important it is to embrace change is to plan for the future of the hospitality industry.
5 Key principles for success in the hotel and restaurant business moving forward - with HGE and HSMAI
A WHITEPAPER FROM HSMAI + HGE INTERNATIONAL
Creating value for customers and guests sits at the centre of any successful hotel and restaurant business. Hospitality as a service industry has always centred around the guest, the experience and interaction with each guest in the hotel.
As we supported our clients through the pandemic, I found 5 key principles as absolutely necessary to embrace.
1. Know and understand your customers.
2. Automation - embracing technology & machine learning.
3. Intentional innovation to shape business strategy.
4. Adapting Leadership and organizational engagement.
5. Strategic Partnerships.
This Whitepaper outlines the underlying premises for each of the principles, intending to provide each reader with the possibility to take action and make some decisions that will help businesses to continuously create value for your guests whilst running highly effective teams and delivering outstanding experiences.
